Shipping & Returns
Shipping: Orders placed normally ship out within 3 business days of ordering. We ship our orders via Canada Post and DHL. Shipping methods may vary and we do our best to select the shipping method that will result in the shortest delivery time. Delivery time normally takes 2 to 3 days for shipments to Canada, but may take up to one full week to reach you. For packages shipped to International destinations, delivery times may vary. In all cases, you will receive an email from us with your tracking number so you can follow your order along the way.
For legal and insurance reasons, maintaining legal chain of custody and to insure the integrity of the product, returns or exchanges of non-damaged items are not accepted. All sales are final.
Damaged or Missing Orders?
If you receive a damaged package, if possible please take photos of your package. When contacting us regarding any damage or lost items to your package, please have your invoice number and shipping label information handy. Please call us within one week of receipt, or one week from when you were supposed to receive it. BE SURE TO DOUBLE CHECK YOUR ADDRESS! If a package is sent out to an incorrect address, and it is returned to us, you are responsible for the reshipping costs.
We are happy to ship packages to international destinations. It is your responsibility to be aware of the specific import restrictions for your country. If your package is refused or destroyed due to customs rules, we will not be able to refund your order or offer a replacement at no charge.
Order Changes & Cancellations?
Because of our dedication to fast turnaround times, cancellations, as well as additions and changes to orders can only be accepted within one hour of order placement. However, if you are placing a rush order or using expedited shipping (like 2-day Air) we cannot accept any changes, this is to ensure that your order is shipped out on time. If your order has already been sent to the warehouse for pulling and packing or is packed for shipment we will gladly assist you in placing a new separate order for the additional items. Orders that are cancelled after packing for any reason are subject to a 15% restocking fee. Please email your changes as soon as possible to firstname.lastname@example.org.
For wholesale ordering, please fill out the wholesale request form. Once approved, you will be able to log in and order online.
Our warehouse is open Monday through Friday from 9:00 a.m. to 5:00 p.m. Pacific Standard Time excluding holidays.